Refund Policy

Last updated: October 2025

Thank you for shopping with [LATORICE].
We truly value your trust in our skincare products. Please read our Refund Policy carefully before making a purchase.

1. No Refund on Used Products

Due to hygiene and safety reasons, we do not accept returns or offer refunds once a skincare product has been opened or used.

2. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at [latorice.india@gmail.com] with clear photos of the item and packaging.
After verification, we will offer:

  • A replacement of the same product, or

  • A refund (only if replacement is not available).

  • Replacement and exchange delivery timeframe will be 5-7 days 

3. Eligibility for Refund

To be eligible for a refund or replacement:

  • The product must be unused and in its original packaging.

  • The request must be made within 2 days of receiving the order.

  • Proof of purchase (order ID/invoice) is required.

4. Non-Refundable Items

  • Opened, used, or tampered skincare products.

  • Items purchased on sale, discount, or promotional offers.

  • Gift cards or free products.

5. Refund Processing Time

Once approved, refunds will be within credited 7–10 business days through the same payment method used during purchase.

6. Cancellation Policy

Orders can only be canceled before dispatch. Once shipped, they cannot be canceled or modified.

7. Contact Us

If you have any questions or refund-related concerns, please contact our support team:
📧 [latorice.india@gmail.com]
🌐 [latorice.in]